Allergen Policy - Retail Stores
1. Introduction
At Manna Organic, we are committed to providing fresh, high-quality products made from organic ingredients. We understand that allergens can pose serious health risks, and while we take great care in handling food safely, we want to ensure our customers have all the necessary information to make informed choices.
2. Allergen Handling
Our kitchen operates in a space where a variety of allergens are present, including but not limited to:
- Nuts
- Celery
- Dairy
- Eggs
- Cereals (containing gluten)
- Milk
Although we follow strict food safety practices to minimise cross-contamination, our kitchen is small, and we cannot guarantee that any of our products are completely free from allergens.
3. Cross-Contamination Prevention
We take the following steps to reduce the risk of cross-contamination:
- Regular cleaning and sanitisation of food preparation areas, equipment, and utensils. - Clear labeling of ingredients to ensure staff awareness of allergen risks.
- Staff training on allergen safety and handling procedures.
- Dedicated storage for high-risk allergens where possible.
Despite these efforts, trace amounts of allergens may still be present in our products.
4. Customer Responsibility
If you have a food allergy or intolerance, please inform a member of staff before placing an order. We will do our best to guide you in choosing a suitable option, but we cannot guarantee allergen-free products.
5. Communication & Transparency
We aim to provide full transparency regarding allergens in our menu items. Our team is available to answer any questions, and customers are encouraged to check ingredient information before purchasing.
6. Disclaimer
By consuming products from Manna Organic, customers acknowledge that all food is prepared in an environment where allergens are present and accept the associated risk. We cannot be held responsible for any allergic reactions caused by cross-contact.
For further information, please contact us directly at hello@manna-organic.co.uk